Terms & Privacy

Last Updated: January 13, 2026

By using this website (getsintera.com) or our application (app.getsintera.com), you consent to our Terms & Conditions and Privacy Policy, as well as those of our subprocessors. If you have any questions, you can catch us at help@getsintera.com.

Privacy Policy

1. Introduction

Whole Life, LLC (website: getsintera.com & app: app.getsintera.com) appreciates your trust. We are a Delaware-based company creating products and services focused on self-reflection and mental clarity. Please read and consent to this Privacy Policy to use our services.

2. Data Collection & Infrastructure

2.1 Data Storage (Core)

Our application runs on Google Cloud Functions and all user data is stored in Google Firestore.

• Location: United States.
• Security: Google Cloud adheres to ISO 27001, SOC 2, and other industry standards. Your data is encrypted at rest and in transit.

2.2 Pattern Recognition (Neo4j Aura)

To power the "Sintera" feature (finding patterns in your life), we use Neo4j Aura directly.

• Privacy Guard: We do not store your raw journal text or personal narratives in Neo4j.
• Derivatives Only: We only store derived information (abstracted data points and encrypted vectors) obtained via AI. These derivatives are always obscured or encrypted to ensure that the database contains only mathematical relationships, not your readable story.

2.3 Artificial Intelligence (AI)

To provide feedback, chat, and insights, we utilize third-party AI providers via their secure APIs. We currently use:

• OpenAI
• Google Gemini
• xAI Grok

Privacy Commitment: We access these services via their API tiers where data usage for model training is disabled. Your content remains private to your session and is not used to make the AI "smarter" for the general public.

2.4 Analytics

We use PostHog to track interactions across our public website and our application. On the marketing site, PostHog may also capture analytics cookies, heatmaps, and session recordings so we can understand which parts of the site help or hurt conversion.

Note: No sensitive data (e.g., journaling content, freeform reflection text, or insights) is shared with or processed by PostHog. Recordings and heatmaps are intended for the public website, not private journaling surfaces.

2.5 Messaging

We use Customer.io to manage our transactional emails (e.g., password resets) and product updates. We store your email address securely here.

2.6 Payments

We use Stripe as our payment processor and RevenueCat to manage subscription entitlements.

Security: We do not store your credit card information directly on our servers. All financial transactions are processed securely by Stripe (PCI-DSS compliant), the Apple App Store, or the Google Play Store. You can find Stripe's privacy policy at https://stripe.com/privacy .

3. Use of Personal Data

We use your personal information in the following cases:

• Verification/identification of the user during website usage.
• Providing technical assistance and customer support.
• Sending updates to our users with important information.
• Generating AI insights and visualizing patterns (via Neo4j) to make your experience personal.
• Guaranteeing overall performance and administrative functions run smoothly.

4. Data Retention & Deletion

• Retention: We retain your data as long as your account is active to provide the service.
• Deletion: You may delete your account at any time via the app settings. Upon deletion, your raw data in Firestore is permanently removed, and your derived nodes in Neo4j are deleted.

Terms of Service

1. Acceptance of Terms

By accessing or using Sintera, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service.

2. Medical Disclaimer (Important)

Sintera is not a medical device. The insights, feedback, and chat responses provided by our AI are for self-reflection and entertainment purposes only.

• Not Medical Advice: The Service does not provide medical, psychological, or psychiatric diagnosis or treatment.
• Emergencies: If you are in crisis, having thoughts of self-harm, or experiencing a medical emergency, please discontinue use and contact a medical professional or emergency services immediately.

3. User Content & Ownership

• Your Rights: You retain full ownership of the text, data, and journal entries you input into Sintera.
• License: By using Sintera, you grant us a license to process, encrypt, and store your content solely for the purpose of providing the Service to you (e.g., to display your journal back to you or generate AI insights). We do not claim ownership of your writing.

4. Subscriptions & Payments

• Management: Subscriptions are managed directly by the platform you purchased them on (Web/Stripe, Apple App Store, or Google Play Store).
• Cancellations: You must cancel your subscription through the same platform used for purchase. Deleting the app or your account within the app does not automatically cancel your subscription if it is managed by Apple or Google.

5. Limitation of Liability

To the fullest extent permitted by law, Whole Life, LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your use of the service.

6. Governing Law

These terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of law principles.

7. Changes to Terms

We may update these terms from time to time. If we make material changes, we will notify you by email or by posting a notice on our website and application.